Summary and Participant Reviews of my UX for AI Workshop at UXLx Lisbon

It's been an honor and a privilege to teach my UX for AI workshop at UXLx. Here's the review from the event.

Greg Nudelman
June 27, 2024

Greg started off with giving us 7 reasons AI projects go wrong. They fail to:

Pick the right use case — we should use UX methods like contextual inquiry and customer journeys to open new market opportunities for AI;
Be scrappy;
Articulate your Vision;
Weigh real-world outcomes — we should train AI via real-world outcomes, not Data Science Metrics;
Implement AI-inclusive process — AI MUST be included in the process, centered on users. Continuous rapid adjustment is the key;
Account for AI bias — (Assume that) All AI is biased and figure out how that bias will impact the experience;
Establish AI guardrails.

We moved on with learning several UX Design skills that with help us lead our next AI project:

Use-case Storyboards — use to communicate your product vision to users and stakeholders. If you can’t tell a compelling story, there’s most likely a lack of demand for the product or service, and you don’t have a chance;
Digital Twin — creating a digital replica of the physical components of the system; it’s an exercise to figure out what is essential and not essential to include in the model and nail down the use cases the model will deliver;
AI Copilot Design — designing custom Copilot for our projects;
Using AI Design Patterns for forecasting and anomaly detection;
Disciplined Brainstorming;
Testing your AI Product Prototype — Some tips shared: Minimum Viable Prototype is both a design and a prototype. Treat participants like experience partners and encourage them to brainstorm and co-create with you. Jump into testing as soon as you have 3–4 screens completed, and build up the rest of functionality from the customer feedback.

“Greg Nudelman: Forward-thinking ideas for reimagining our UX process, encouraging a shift from repetitive UI tasks to strategic UX design strategy.”
— Laura Graham (https://www.linkedin.com/posts/laura-graham-765b406_uxlx-userexperience-designcommunity-activity-7201192500655529984-OiJv?utm_source=share&utm_medium=member_desktop)

“Thank you Greg Nudelman and Aaron Irizarry for your great workshop sessions on UX for Ai and on Effective Design Teams.”
— Katrin Ellice Heintze (https://www.linkedin.com/posts/activity-7201154293511376896-0U76/?utm_source=share&utm_medium=member_desktop)

“Another favorite was Greg Nudelman's "AI by Design" workshop, showcasing how to storyboard, identify AI use cases, and create digital twins.”
— Shahrukh Khan (https://www.linkedin.com/posts/shahrukhkhan07_just-came-home-from-lisbon-and-what-activity-7200969521086504960-98Fp?utm_source=share&utm_medium=member_desktop)

“🛠️ Hands-on Workshops: Practical, engaging sessions that equipped us with innovative tools. Loved Service Safari by Flaminia Del Conte and UX for AI by Greg Nudelman.”
— Sabrina S. (https://www.linkedin.com/posts/activity-7200781769015537664-Ym_e?utm_source=share&utm_medium=member_desktop)

or to participate.